Your privacy is very important to us and Big Brand Bargains will always act to protect your information. Big Brand Bargains takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.

This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of Big Brand Bargains) and how you may access personal information that we keep.

Big Brand Bargains is committed to complying with the federal Privacy Act 1988.

This page covers the following key areas:

• Big Brand Bargains' Privacy commitment
• What personal information do we collect?
• Cookies & how they work
• Why we collect information
• How we collect this information?
• Who we may share your information with
• Security
• Other Sites
• Access
• Direct marketing
• Big Brand Bargains Privacy Policies & Practices

Big Brand Bargains' Privacy commitment

We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

Big Brand Bargains will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

Wherever possible Big Brand Bargains will give you the option of interacting anonymously with us provided it is practicable and lawful to do so.

We will always use fair and lawful means of collecting personal information.

In most circumstances we will collect personal information directly from you.

What personal information do we collect?

Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund without a receipt, or provide feedback to us.

Personal information can include information such as your name, address, contact details and your purchases.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect. Personal information may include the following:
Name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment.

Depending on the circumstance, sometimes we collect other information such as how you found, or were referred to, Big Brand Bargains or what your areas of interest are, so that we can improve our service offering to you. We may also collect transaction information.

Cookies & how they work

When you visit the Big Brand Bargains web site, our site may automatically send you a "cookie".

A cookie is a piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.

You can decline cookies by adjusting the “accept cookies” setting in your browser, however this may affect the functionality of the web site.

Why we collect information

We may collect information for a number of reasons including to:

• deliver products or services to you
• complete other transactions with you or on your behalf
• better understand your requirements and preferences.
• improve our service
• protect against fraud or theft
• provide offers that are of greater interest or benefit to you
• contact you should there be a product recall or safety issue with a product we have sold you

How we collect this information?

The personal information we collect is in most cases directly supplied by you when you give us your details, place an order or provide feedback to us.

We collect information in a number of ways including:

• When you register your details with us or give us the information
• When you order or purchase goods or services
• When you hire or obtain a loaner machine from us
• When you open an account with us

Who we may share your information with

Big Brand Bargains has no intention of selling your personal information to other parties, unless consent has been sought from you first or if we have already told you about the disclosure.

We also often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as our principals, delivery companies, and third party fulfilment contractors.

In all circumstances where your personal information is disclosed, Big Brand Bargains will ensure that these third parties undertake to protect your privacy.

Security

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet.

Other Sites

Big Brand Bargains is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Access

If you would like to access your personal information, write to Big Brand Bargains, e-mail or call us using Contact Us details.

Direct marketing

If you do not wish to be contacted by Big Brand Bargains (about special offers, discounts or other promotional events), write to Big Brand Bargains Customer Relations Department using Contact Us details, or if you no longer wish to be contacted by Big Brand Bargains, please call Big Brand Bargains or email to admin@bigbrandbargains.com.au

Big Brand Bargains Privacy Policies and Practices

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Big Brand Bargains Privacy Policy

Introduction

Big Brand Bargains Pty Ltd is committed to complying with the Privacy Amendment (Private Sector) Act 2000, which commenced in December 2001, and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people in our store, over the phone, onsite at customer premises, by mail and over the internet.

The policy also covers personal information that we have sourced from third parties.

Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

Whenever we collect personal information from third parties concerning an individual, we will take reasonable steps to advise that individual as soon as is practicable.

We will advise individuals of the purposes for which their personal information is collected, and of those third parties to whom the information is usually disclosed.

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what impact this non-disclosure may have. For example, withholding certain information may limit our ability to market relevant offers or services to individuals or to contact them in the case of a product recall or safety related matter.

Disclosing information

We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

• for the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
• where we have the consent of the individual to do so,
• as required by law, or
• under other circumstances where permitted under the Act.
• In the course of our business activities, we may need to disclose some of your personal information to relevant business partners.

Unauthorised disclosure or access

As Big Brand Bargains is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees, contractors or agents, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

Opt-Out

We will always provide individuals with a nil-cost way of contacting us to register a request to "opt-out" from receiving further marketing offers.

We will provide an opt-out opportunity with direct marketing offers in accordance with the legislation.

Access to personal information

Individuals will be able to access their personal information upon request. However, Big Brand Bargains may occasionally need to deny access to information in accordance with the exemptions contained in the Act.

Security

Our goal is to protect the personal information collected by Big Brand Bargains and its businesses. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

To this end, we will ensure that marketing communication campaigns are regularly checked against our opt-out register.

Privacy Inquiries

Privacy-related inquiries or concerns can be directed to our customer service department.

Availability and review of Policy

We will make our privacy policy available on request and will provide a link to this policy on our internet site.

A general privacy statement covering our data handling practices will be available on our internet site, and via our customer service department.

This policy will be reviewed from time to time and any amendments will be incorporated in the updated policy.

Issued November 2005
Last Updated November 29, 2005
Copyright 2005 Big Brand Bargains Pty Ltd.